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Please complete this form and one of our agents will reply to you by email as soon as possible.
Name *
Email *
Department *
IT Support
Maintenance Support
— Goodwill Maintenance
Type Of Issue *
Select the category that best describes the nature of your issue.
Hardware
— New Equipment Request
— Computer/Laptop
— Performance problems (slowness, crashes)
— Hardware failure (error messages, boot failure)
— Peripherals
— Printer/Scanner
— Monitor
— Keyboard/Mouse
— Other
— Mobile Devices
— Battery/Charging
— Connection issues
Software
— Operating System
— Windows errors
— Crashes/Freezing
— Applications
— Installation
— Crashes/Freezing
— Error messages
— New Application Request
Solutions
— Production
— Point-of-sale
— Configuration
Network
— Connectivity
— VPN
— Wireless
— Wired
— Infrastructure
— Site Outage
— Router/Switch
— Configuration
— Phones
— Routing
— Configuration
Employee Request
— New Hire
— User Change
— Termination
Account/Access
— Password Reset
— Permissions
Security
— Door Access
— Virus/Spyware/Malware
— Suspicious Email/Spam
Urgency *
Indicate the urgency of your issue to help us prioritize submitted tickets effectively.
Critical
High
Medium
Low
Subject *
Message *
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Submit
Type Of Issue *
Select the category that best describes the nature of your issue.
Hardware
— New Equipment Request
— Computer/Laptop
— Performance problems (slowness, crashes)
— Hardware failure (error messages, boot failure)
— Peripherals
— Printer/Scanner
— Monitor
— Keyboard/Mouse
— Other
— Mobile Devices
— Battery/Charging
— Connection issues
Software
— Operating System
— Windows errors
— Crashes/Freezing
— Applications
— Installation
— Crashes/Freezing
— Error messages
— New Application Request
Solutions
— Production
— Point-of-sale
— Configuration
Network
— Connectivity
— VPN
— Wireless
— Wired
— Infrastructure
— Site Outage
— Router/Switch
— Configuration
— Phones
— Routing
— Configuration
Employee Request
— New Hire
— User Change
— Termination
Account/Access
— Password Reset
— Permissions
Security
— Door Access
— Virus/Spyware/Malware
— Suspicious Email/Spam
Location *
Select the location(s) affected by this issue.
Stores
— GGC
— All GGCs
— Austin Peay
— Carriage Crossing
— Corinth
— Hernando East
— Millington
— Oxford
— Riverdale
— Southaven
— Stage GGC
— Tupelo
— Union Avenue
— Bargain Barns
— All Bargain Barns
— Hernando Outlet
— Stage BB
— Millington Bargain Center
— Bookstores
— All Bookstores
— Collierville
— McCullough
Donation Center
— All ADCs
— Arlington
— Atoka
— Batesville
— Central
— Chickasaw
— Collierville ADC
— Hwy 51
— Covington
— Covington Pike
— Golden Oaks
— Hacks Cross
— Houston Levee
— Horn Lake
— Hwy 302
— Kirby Gate
— Kirby Parkway
— Lakeland
— McCullough ADC
— New Albany
— North Gloster
— Oakland
— Olive Branch
— Poplar
— Southwind
— Stateline
— Summer
— Trinity
— White Station
— Whitten
— Winchester
— Yorkshire
Contract Locations
— Ensafe Inc.
— Haywood Welcome Center
— Henning Rest Stop
— IRS Building
— Jackson Federal Building
— Memphis Federal Building
— Veterans Assistance
Other
— Corporate
— E-Commerce
— Job Center
All Goodwill Locations
Is the issue Inside or Outside of the Building? *
Inside the Building
Outside the Building
Type Of Issue *
Air Conditioning
— Leaking
— Not Cooling
— Turned Off
Carpet/Flooring
— Carpet Rips
— Flooring Tile Damage
Cleaning
— Floors
— Walls
— Outside
— General
Electric
— Exposed Wires
— Faulty Equipment
Fire Services
— Fire Panel
— Fire Alarm
General Repairs
Heating
— Leaking
— Turned Off
— Not Heating
Horticulture
— General Fix
— Tree Limbs/Tree Fell
Landscaping
Lifts
Lighting
— Bulb Change
— Lighting Unit Damaged
Locksmith
— Unable to turn key
— Door will not lock/unlock
Main Auto Doors
— Motor Out
— Improper Open/Close
Pest Control
— Rodent
— Bug
— Varmint
Plumbing
— Leak
— Water Off
Quote/Advise
Security
— Alarm System
Signage
— LED Sign
— Store Banner
Wall
— Hole
— Drywall Spots/Rips
Roof Leakage
— Hole
— Dripping
Other
Problem
Submit a Picture *
Name *
Email *
Department *
IT Support
Maintenance Support
— Goodwill Maintenance
Urgency *
Indicate the urgency of your issue to help us prioritize submitted tickets effectively.
Critical
High
Medium
Low
Excel Center Locations *
Excel Center Thousand Oaks
— Faculty Offices
— VP of Education Office - Room 201
— School Director Office - Room 121
— Front Office - Room 121
— Registrar Office - Room 120
— Life Coach Office - Room 210
— Career Workforce Development Office - Room 118
— Student Information Director Office - Room 212
— Classrooms
— Classroom 110 - Math
— Classroom 111 - ESL & English
— Classroom 119 - History
— Classroom 200 - CCR
— Classroom 202 - Science
— Classroom 203 - PE & Lifetime Wellness
— Classroom 205 - Science
— Classroom 207 - Math
— Classroom 208 - SPED/Testing
— Classroom 209 - Math & Literacy
— Classroom 213 - English
— Classroom 214 - Intro to Entrepreneurship
— Classroom 216 - Computer Lab
— Other Locations
— Student Zone - Room 116
— Drop-Off Center - Infant/Toddler - Room 105/106
— Lobby Check In
— Student Entrance
— Other
Type Of Issue *
Select the category that best describes the nature of your issue.
Hardware
— Equipment Request
— Computer/Laptop
— Performance (Slowness, Crashing)
— Hardware Failure (Error Message
— Peripherals
— Printer/Scanner
— Monitor
— Keyboard/Mouse
— Charger
— Smartboard (V-Cast)
— Other
Software
— Operating System
— Windows Error
— Crash/Freezing
— Applications
— Google Workspace
— Outlook
— Teams
— DRC Tabe Testing
— ACT Testing
— Other
Network
— WI-FI
— Wired Connectivity
Phones
— Routing/Dial Tone
— Configuration/Set Up
Employee Request
— New Hire
— User Change
— Termination
Account/Access
— Password Reset
— Microsoft Access
— Student Account Set Up
Security
— Virus/Spyware/Malware
— Suspicious Email/Spam
Subject *
Message *
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